Remember? Where were you? If you’re old enough, I’ll bet you can name a few events that you remember exactly where you were when certain moments of history happened. We can wager you remember where you were on that cold January day when the Space Shuttle Challenger exploded in the sky. We imagine you keenly […]
What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office staff are the best at […]
Technology and Your Billing Office Big Changes The ambulance billing office of today is a far cry from the paper-laden, file-cabinet intensive self that it used to be. Modern technology, ranging from digital storage and archiving to cloud technology to electronic claim filing in a growingly paperless world, has advanced the ambulance billing industry to […]
How Do Your Crew Members Represent Billing Policy? But the Ambulance “Driver” Said… I’ll bet we hear this phrase no less than once or twice per week, here at the billing office.It’s the phone call from the disturbed patient who just received a bill who is calling to complain. As the customer service team member […]
Sign on the Dotted Line, Please! Version 2.1 Hits the Streets This week our good friends at the premiere EMS law firm in the United States, Page, Wolfberg and Wirth, released the latest version of the patient signature and authorization form which has fast become the compliance standard in the ambulance industry. Once again, PWW […]
3 Steps to Make Your EMS Billing Office Love You! Feel the Love! Today we’ll provide you with three sure ways that will serve to improve the relationship you have with your billing office, the way we see it; whether you outsource or bill in-house. Do these three things consistently and there’s no way the […]
Bi-Partisan Senate Bill Critical to Ambulance Industry SB 1405 Once again, the American Ambulance Association deserves major props for issuing its latest “Call to Action.” In an e-mail blast forwarded to all members on August 1st, AAA President Jimmy Johnson is urging the American ambulance industry to urge Senators to co-sponsor SB 1405, commonly known […]
Results A difference? All of us in EMS grow to realize more and more that it’s not about just what we do, but that what we do makes a difference. We can all remember our earliest days in EMS. None of us really had a clue. So, much about our experience was about the “stuff” […]
Pediatric Patient Pitfalls That Lump in your Throat We don’t know about you, but each and every time we’re dispatched to a pediatric emergency, there’s just this lump that forms in the throat. Somehow, the gravity of having a young life with a long future ahead of them resting in our hands tends to make […]
Defining EMS for our Communities-Facility Education Last Week… In this space last week, we advocated stepping out to educate our communities about EMS. We focused primarily on where to educate people on the subject of when it’s appropriate (and not appropriate) to call 9-1-1 in light of medical necessity and the need for EMS. Our […]
