The Drama of Documenting Trauma Making you sweat? Do traumatic incidents make you sweat? Probably. Does documenting traumatic incidents make you sweat more? Most likely. The sheer amount of “stuff” that surrounds our trauma calls many times overwhelms us. The very nature of the run- auto crashes, industrial accidents, severe falls with complications or the […]
I Can’t Breathe! Why this subject? We’ve heard it dispatched a whole bunch of ways… shortness of breath, respiratory distress, dyspnea. If you’ve been in the ambulance business long enough these calls are second nature and they occur a lot. So, why tackle this subject in an ambulance billing blog? Simple answer… just because we […]
What a Pain! We do pain! A lot of what we do in EMS involves patients in pain. Pain is a key component of medical emergencies and traumatic injuries of all shapes and sizes. While it may not be the patient’s chief complaint, there’s no doubt that a majority of the scenarios we respond include a […]
Repeat Patient Pitfalls “Frequent Flyers” We label patients in the ambulance industry. Fairly or unfairly, we group patients together and we do so by placing them into “buckets” based on how we interact with them. One of the most problematic and let’s face it, sometimes disturbing, patient populations are the “Frequent Flyers.” Drawing the term […]
Remember? Where were you? If you’re old enough, I’ll bet you can name a few events that you remember exactly where you were when certain moments of history happened. We can wager you remember where you were on that cold January day when the Space Shuttle Challenger exploded in the sky. We imagine you keenly […]
What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office staff are the best at […]
Technology and Your Billing Office Big Changes The ambulance billing office of today is a far cry from the paper-laden, file-cabinet intensive self that it used to be. Modern technology, ranging from digital storage and archiving to cloud technology to electronic claim filing in a growingly paperless world, has advanced the ambulance billing industry to […]
How Do Your Crew Members Represent Billing Policy? But the Ambulance “Driver” Said… I’ll bet we hear this phrase no less than once or twice per week, here at the billing office.It’s the phone call from the disturbed patient who just received a bill who is calling to complain. As the customer service team member […]
Sign on the Dotted Line, Please! Version 2.1 Hits the Streets This week our good friends at the premiere EMS law firm in the United States, Page, Wolfberg and Wirth, released the latest version of the patient signature and authorization form which has fast become the compliance standard in the ambulance industry. Once again, PWW […]
3 Steps to Make Your EMS Billing Office Love You! Feel the Love! Today we’ll provide you with three sure ways that will serve to improve the relationship you have with your billing office, the way we see it; whether you outsource or bill in-house. Do these three things consistently and there’s no way the […]
