Where is Quick Med Claims located?
Quick Med Claims has four offices. Our corporate office
is located in Pittsburgh, PA. Additionally, we
have offices near Kansas City, MO and two offices
located in Connecticut.
How many years has QMC been in the
revenue cycle management business?
QMC was founded by Harry Sichi and Michael Lewis in
1991. In 2016, QMC celebrated its 25th anniversary.
This is a significant milestone for revenue cycle firms.
We are proud of this accomplishment.
Does QMC use any off-shore/foreign companies to provide
QMC is one of the few billing and reimbursement
organizations that does
off-shore companies for billing, customer service,
online chat or any other organizational offerings. All
of our services are provided primarily by our Pittsburgh, Kansas
City, MO or Cromwell, CT offices.
Does QMC perform revenue cycle management services for
professions other than the emergency medical
No. QMC is dedicated solely to the emergency medical
transportation industry. QMC performs billing and
reimbursement services for air medical and ground EMS
How does QMC charge for services rendered?
QMC’s professional service fees are typically percentage
based. This means that QMC charges a percentage of the
NET revenue for payments received by the client
organization. We have found that percentage based
provides a fair and equitable system ensuring maximum
allowable reimbursement for our clients. This also
promotes 100% compliance in all cases.
Is QMC compliant with all Federal and statewide
regulations relating to EMS Billing?
QMC is committed to full compliance with all federal and
state mandates related to billing services for emergency
medical transportation providers. QMC employs a
full-time compliance officer and conducts internal
audits regularly. In addition, QMC undergoes a formal
audit process annually by the law firm of Page, Wolfberg
& Wirth (PWW). PWW is also retained by QMC for all
matters related to compliance that may arise throughout
Does QMC employ Certified Ambulance Coders (CAC)?
Yes, QMC has over 125 staff members who have attained a
professional status as a Certified Ambulance Coder
(CAC). This number continues to grow as our operation
expands. QMC also has two Certified Ambulance Compliance
Officers (CACO) and one Certified Ambulance Privacy
I understand Quick Med Claims is a large company. I am
concerned that my organization may not receive
At present, Quick Med Claims has over 250 staff members.
However, each account has an assigned billing director
and account manager that will be your day-to-day contact
for all questions or matters. You will know your
assigned QMC staff well. Typically, they will meet with
you personally and you will have a direct line to their
office. In all cases, you will know who to contact
if/when questions or matters arise. Conversely, QMC
requests a single point of contact at each of our client
organizations to ensure that a sound communications
process is always in place.
Can QMC provide documentation training for my
Absolutely. This is usually conducted by a member of our
business development team. We will gladly conduct
training to assist your staff in understanding the
importance of sound and proper documentation. Our
documentation training program covers a number of key
elements relative to properly documenting every case
and avoiding common pitfalls.
Are there regularly scheduled phone meetings with my
billing team at QMC?
Yes. QMC is a client-driven organization and we want to
be considered a member of your team– not just your billing company.
encourage your leadership to have a
formal meeting with your QMC billing team at least
monthly. If you wish to meet more often we can
accommodate this as well. Some organizations like to
meet more frequently when they are transitioning to us
then less after they are established. Again, we
encourage a formal phone meeting at least monthly.
Can my organization’s leadership have financial reports
e-mailed to us on a scheduled basis?
QMC has the ability to send
you reports at time intervals specified by you. We want
you to always be abreast of your account in every
respect. We have dozens of reports that we can send to
you or we can design a custom report if none of our
reports provide you with the information you are
requesting. Many of our clients receive both weekly and
monthly reports. We encourage you to receive reports
Can QMC provide references?
QMC will gladly provide a number of references for your
organization as you consider our services. We can
provide names of organizations across the country that
have similar volumes/structure or other organizations
that may be in close proximity to you. Regardless, we
always want you to make an informed decision about the
services we offer.
Can I arrange a visit to QMC?
We encourage prospective clients to visit with us as
they consider our services. We are also glad to come to
your organization and meet with your leadership, Board
of Directors, etc. However, seeing our organization
first-hand and meeting with members of our leadership
team is highly recommended. Additionally, we also
encourage existing clients to come to QMC annually if at
How do I get to QMC?
If you are traveling from outside our general geographic
area there are many modes of transportation available to
you. Pittsburgh International Airport is 25 miles from
us and there are major highways that make travel fairly
easy. There a number of hotels near QMC so lodging is
never a problem. QMC is located in the South Hills
section of Allegheny County just outside the City of
Is access to your billing areas restricted so as to
comply with HIPAA and patient privacy laws?
Again, QMC is an extremely compliant organization in
every facet of our operation. There is restricted access
to every area of our operation that performs billing
services. When arriving at QMC, all persons are required
to sign in and remain with an assigned staff person at
all times. Visitors are never permitted to view any
Does QMC back-up data that is received from my
organization? I am concerned as to what might occur with
my billing data in cases of a catastrophic failure.
Without question. QMC backs up all of the data and it is
stored locally as well as on bi-coastal servers.
As a client of QMC, must our organization conform to QMC
policies and procedures when it comes to how customers
are managed, e.g., billing policies, write-offs, etc.?
QMC is a client-driven organization. QMC works with its
clients to develop policies that are compliant with all
applicable regulations and reflect the philosophies of
the Client organization in all cases.
Are QMC staff familiar with ICD-10 coding?
Yes. QMC staff have been using ICD-10 coding since
October of 2015. Our staff have received extensive
training on ICD-10 and continue to receive ongoing
training as the ICD-10 implementation evolves.
How do our patients contact QMC when they have questions
concerning their invoice?
Each of our clients are provided an 800 number during
the onboarding process. This number will belong solely
to your organization and will ring directly to a member
of your assigned team. Additionally, when calls are
received on your assigned number, your billing team will
answer the call using your organization’s name, e.g.,
“Good morning, XYZ Ambulance Service, this is Karen, how
may I help you?” We encourage you to advertise the
assigned number to your patients/patients’ families.
Are patients of QMC client partners able to pay their
Yes, patients from specified client partners that
utilize our online bill pay are able to access and
pay their account securely through the QMC Website.
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